Privacy Policy

Privacy Policy - Protecting your personal information security

Effective Date

January 1, 2025

Table of Contents

Information Collection
Purpose of Use
Storage Protection
Information Sharing
User Rights
Third-Party Services
Contact Us

ChuanDao AI (hereinafter referred to as "we") respects and protects users' personal privacy. This privacy policy aims to explain how we collect, use, store, and protect your personal information, as well as your rights regarding personal information. By using this website and related services, you indicate that you have read, understood, and agreed to all contents of this policy.

1. Types of Information We Collect

We only collect information necessary to provide services, mainly including the following two categories:

Information You Actively Provide

Such as name, email, contact phone number when you register an account, submit a message, or contact us; if you use specific website functions (such as comments, submissions), it may involve the content you publish and related information.

Information We Automatically Collect

When you visit the website, server automatically records device information (such as device model, operating system), browsing data (such as pages visited, dwell time, IP address), cookies and similar technical data (used to optimize page display and user experience, you can disable cookies in browser settings, but this may affect some functions).

2. Purpose of Information Use

Personal information we collect is only used for the following legal purposes and will not exceed the necessary scope:

  • Service Provision: Provide and maintain website services, ensure pages load normally and functions operate stably
  • Experience Optimization: Optimize user experience, such as recommending relevant content based on browsing habits, improving website design
  • Communication & Feedback: Communication and feedback, such as replying to your inquiries, sending service-related notifications (non-marketing, you can unsubscribe at any time)
  • Security: Security protection, identifying and preventing malicious access and fraudulent behavior, protecting legitimate rights and interests of the website and users
  • Compliance Requirements: Comply with legal and regulatory requirements, such as cooperating with regulatory compliance inspections and handling legal disputes

3. Information Storage & Protection

Storage Methods & Duration

Your personal information will be stored in our authorized secure servers, with a storage period of "reasonable time required to achieve collection purposes" or the minimum retention period required by laws and regulations; after the period expires, we will clear information through anonymization or permanent deletion.

Security Protection Measures

We adopt technical and administrative dual protection, such as data encryption, access control, regular security audits, etc., to prevent information from being leaked, tampered with, or lost; however, please note that internet transmission has certain security risks, we cannot guarantee 100% absolute security, you need to properly keep your account information (such as passwords).

4. Information Sharing & Disclosure

We promise not to sell or rent your personal information to any third parties, and only share or disclose in the following limited circumstances:

With Your Explicit Consent

After obtaining your explicit consent, share with authorized partners (such as third-party customer service tools, partners must comply with the same privacy protection standards)

Legal Requirements

When required by laws and regulations, judicial authorities or administrative regulatory departments, we must provide information

Protect Legitimate Interests

To protect our or users' legitimate rights and interests, public interests (such as combating fraud, illegal activities), disclose within reasonable and necessary scope

5. Your Rights

As an information subject, you are entitled to the following rights by law, which can be exercised by contacting us through the contact information in Section 7 of this policy:

Access & Correction Rights

Query your personal information storage status and request correction of incorrect or incomplete information

Right to Deletion

If you believe information collection exceeds necessary scope, or you no longer use website services, you can request deletion of relevant personal information

Right to Withdraw Consent

You may withdraw your consent to "non-essential information collection" at any time (such as cookie use), but this may affect some functions

Right to Complain

If you believe our information processing violates this policy or laws and regulations, you can file a complaint with us, and we will reply within 15 business days

6. Third-Party Services

The website may contain third-party links (such as social media icons, ad network links) or embedded third-party tools (such as analytics tools). These third parties have independent privacy policies, and we are not responsible for their information collection practices. We recommend that you carefully read their privacy policies before accessing third-party services.

7. Policy Changes & Contact Us

Policy Changes

We may modify this policy based on changes in laws and regulations or business adjustments. Modified content will be published in prominent positions on the website (such as the bottom of the homepage). Continued use of the website after publication is deemed as your acceptance of the modifications.

Contact Information

If you have questions about this policy, need to exercise personal information rights, or want to file a complaint, please contact us through the following methods:

Official Email

hcf@foxmail.com

Contact Phone

786483815

Operating Address

130 Longhua Avenue, Longhua District, Shenzhen

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